Terms and Conditions

Service Provider & Contracting Entity

CampusDine Private Limited (CIN: U63999HR2025PTC136162) operates uniqDine (formerly CampusDine). Registered office: 124, J-Block, Ashok Vihar Phase-3 Extension, Gurgaon, Haryana, India, 122001. Contact: nishchay@uniqdine.com,+91-9784848043.

Scope of Services

uniqDine is a technology intermediary that displays menus from restaurants, canteens, messes, and cloud kitchens; facilitates order placement, payment, and delivery logistics; and provides customer support.uniqDine does not own or sell food items - all products are prepared and sold by respective merchants.

Account & Eligibility

To use our services, you must:

• Be at least 18 years old and competent to contract under Indian law
• Create an account with a valid mobile number/email
• Safeguard your credentials and be responsible for all account activities
• Complete identity verification (OTP, email verification) when required

Ordering & Contract Formation

When you place an order, you make an offer to purchase from the merchant. The order is accepted when the merchant confirms it in-app (status: Accepted/Confirmed). Order timelines are estimates and may vary due to kitchen load, inventory, traffic, or access constraints. Merchants may reject/cancel due to unavailability or operational constraints.

Pricing, Payments & Fees

Pricing: Menu prices are set by merchants and may change without notice. Taxes (GST) and platform fees (convenience, delivery, surge/slot, small-order, packing) apply and are shown at checkout.

Payments: Accepted via UPI, cards, netbanking, wallets, or cash on delivery. Digital payments are processed by compliant gateways; we don't store full card details. You authorize us to charge your selected method for the total amount shown at checkout.

Delivery & Pickup

Delivery: Delivery windows are estimates. Risk of loss passes to you upon delivery at the specified address or at gate/hostel drop points where building entry is restricted. If unreachable or address is inaccurate, orders may be marked delivered/undeliverable.

Pickup: Carry a valid order ID; orders not collected within the pickup window may be discarded for safety.

Cancellations & Refunds

Cancellations:

• Before merchant acceptance: Cancel without charge
• After acceptance: Cancellation may not be permitted; if permitted, cancellation fee may apply
• Merchant cancellations: Full refund for undelivered items

Refunds: Processed to original payment method within 3-7 business days. Non-refundable scenarios include incorrect address, unreachable customer, late pickup, tampered seals, or unsupported quality complaints.

Food Quality & Safety

Food is prepared by merchants. Ingredient/allergen information is provided by merchants and may be approximations. If you have allergies or dietary restrictions, check merchant details and contact them via in-app chat/notes. For safety, consume promptly upon delivery.

User Content & Reviews

You grant uniqDine a worldwide, royalty-free license to use, display, and distribute your ratings, reviews, photos, and feedback on the platform and in marketing. Do not post offensive, defamatory, obscene, or infringing content. We may moderate or remove content at our discretion.

Prohibited Conduct

You agree not to:

• Violate laws or third-party rights; order restricted items
• Interfere with operations or security
• Access or scrape the platform via bots or automate abusive requests
• Harass delivery partners/merchants/staff or demand free items
• Misuse refunds or engage in fraudulent activities

Limitation of Liability

To the maximum extent permitted by law, uniqDine shall not be liable for indirect, incidental, special, consequential, or punitive damages. Our aggregate liability for all claims in a 12-month period shall not exceed the greater of INR 5,000 or the total fees you paid to uniqDine for the order giving rise to the claim.

Grievance Redressal

Grievance Officer: Nishchay Yadav
Email: nishchay@uniqdine.com
Phone: +91-9784848043
Address: 124, J-Block, Ashok Vihar Phase-3 Extension, Gurgaon, Haryana, India, 122001
Available: Monday-Friday from 9am to 5pm
Submit complaints via in-app Help → Grievance or email with order ID and details.

Governing Law & Jurisdiction

These Terms are governed by Indian law. Courts at Gurgaon, Haryana, India shall have exclusive jurisdiction. Any dispute may be referred to binding arbitration under the Arbitration and Conciliation Act, 1996.